It applies to individuals who are responsible for ensuring that critical knowledge and information are readily available to review the organisation’s performance and to ensure its effective functioning. It applies to a wide range of knowledge and information such as business performance data, customer feedback, statistical data and financial data.
No licensing, legislative or certification requirements apply to this course.
This course is beneficial to participants in the following sectors:
– Resources and Infrastructure Sector
– Financial Services Sector
– Creative Arts and Culture Sector
– Community Services Sector
– Business Services Sector
Knowledge Management – Information Management
Section 1: Obtain information relevant to business issues
Section 2: Analyse information and knowledge
Section 3: Take decisions on business issues identified
Evidence of the ability to:
– Source and analyse information for business decisions including:
* identifying business problems and issues and related knowledge and data requirements.
* confirming the clear and relevant objectives for analysis of information.
* applying statistical analysis, sensitivity analysis and other techniques to draw conclusions relevant to decisions.
* ensuring sufficient valid and reliable information or evidence is available to support decisions.
* using formal and informal networks to source information not held in formal systems.
* identifying and accessing sources of reliable information.
* using technology as appropriate.
* consultation with stakeholders and specialists.
– Contribute information and the outcomes of analysis to decision making.
– Disseminate information to relevant groups and individuals including:
* documenting information and updating databases.
* meeting identified needs of recipients.
* adhering to legal and organisational requirements for privacy and security.
* developing and implementing communication plans.
– Design, test and adjust information systems to meet needs and objectives including:
* management information systems and decision support systems.
* use of technology for optimum efficiency and quality.
* storage and retrieval of information.