Manage Knowledge and Information

Manage Knowledge and Information


This course describes the skills and knowledge required to develop and maintain information processing systems to support decision making; and to optimise the use of knowledge and learning throughout the organisation.


It applies to individuals who are responsible for ensuring that critical knowledge and information are readily available to review the organisation’s performance and to ensure its effective functioning. It applies to a wide range of knowledge and information such as business performance data, customer feedback, statistical data and financial data.


No licensing, legislative or certification requirements apply to this course.




This course is beneficial to participants in the following sectors:

– Resources and Infrastructure Sector

– Financial Services Sector

– Creative Arts and Culture Sector

– Community Services Sector

– Business Services Sector




Knowledge Management – Information Management



Course Content

Section 1: Obtain information relevant to business issues
Section 2: Analyse information and knowledge
Section 3: Take decisions on business issues identified



Study Outcome

Evidence of the ability to:

– Source and analyse information for business decisions including:
* identifying business problems and issues and related knowledge and data requirements.
* confirming the clear and relevant objectives for analysis of information.
* applying statistical analysis, sensitivity analysis and other techniques to draw conclusions relevant to decisions.
* ensuring sufficient valid and reliable information or evidence is available to support decisions.
* using formal and informal networks to source information not held in formal systems.
* identifying and accessing sources of reliable information.
* using technology as appropriate.
* consultation with stakeholders and specialists.

– Contribute information and the outcomes of analysis to decision making.

– Disseminate information to relevant groups and individuals including:
* documenting information and updating databases.
* meeting identified needs of recipients.
* adhering to legal and organisational requirements for privacy and security.
* developing and implementing communication plans.

– Design, test and adjust information systems to meet needs and objectives including:
* management information systems and decision support systems.
* use of technology for optimum efficiency and quality.
* storage and retrieval of information.

Course ProviderLocationDateDelivery ModeAccreditation

Perth College of Business Technology

Perth29th Oct 2018 - 12th Nov 2018 (3Days)- Classroom
- Workshop
- Industry Participation
(BSBINM601 )

Southern Cross School of Business

Sydney and Parramatta25th Jun 2018 - 23rd Jul 2018 (5Days)- Classroom
- Workshop
- Industry Participation
(BSBINM601 )

Participant gets a gift voucher to enjoy some leisure activities in Australia.

Perth leisure activitiesSydney leisure activities
Beers and Burgers - For 2
Burger Feast To Share - For 2
Chocolate Walking Tour - Perth
Didgeridoo Lesson - Beginners
Dolphin Watching Canal Cruise
Family, Couples, Kids Or Pets Photo Shoot
Fremantle Convicts and Colonials Walking Tour - 2 Hours
Fremantle Explorer Cruise - Adult
Fremantle Explorer Cruise - Child
No leisure activity found...
Beers and Burgers - For 2
Chocolate Walking Tour - Sydney
Ghost Tour of Historic Sydney
Haunted Sydney Ghost Tour - 1.5 Hours - Adult
High Ropes Climbing Course with Flying Foxes
Horse Riding Trail Ride
Indoor Mini Golf 18 Hole Course
Indulgent Oysters and Sparkling Wine - For 2
Jet Boat Ride on Sydney Harbour - Child - 30 Minutes
No leisure activity found...